Refund policy

RETURN & REFUND POLICY

📦 ELIGIBILITY FOR RETURNS

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The product is unopened and unused
• The product is in its original packaging
• The product is undamaged and in the same condition as received
• Proof of purchase (order confirmation or receipt) is provided

We do not accept returns on:
• Opened or partially used products
• Products without original packaging
• Products damaged due to misuse or improper storage
• Items returned after the 14-day window

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received safely.

💸 REFUNDS

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

If your refund has not appeared after 10 business days, please check with your bank or payment provider before contacting us.

🔄 EXCHANGES

We only replace items if they are defective or damaged upon arrival. If you received a damaged item, please contact us within 7 days of delivery with a photo of the damage.

❌ MONEY-BACK GUARANTEE

If your product isn't working as expected or arrives damaged, contact us and we'll make it right.

Note: This guarantee applies to used products under these specific terms. Standard returns (unused/unopened) follow the return policy above.

📩 HOW TO START A RETURN

To initiate a return, please contact us at:
📧 https://vivar.store/pages/contact

Include your order number, reason for return, and whether the product is opened or unopened. Our team will respond within 24 hours with next steps.